From naval officer to IT manager — Meet Phil.
Phil joined Labcorp after 26 years of active duty service in the U.S. Navy. He’s been a Labcorp employee for 21 years and is approaching his civilian retirement.
Phil grew up in Northeast Ohio and graduated from high school during the Vietnam War era. He shared that his draft number was high, but he wanted to serve his country so he enlisted in the Navy at age 18 and ended up making a career with his service, retiring as a lieutenant in 1998.
After Navy retirement, he was hired to work at Labcorp by a former Navy commanding officer. Today, Phil’s team helps to ensure that Labcorp team members are able to perform their work by quickly resolving any IT issues. He’s currently responsible for the performance of the Labcorp corporate IT service desk and the major incident management team.
The service desk takes approximately 20,000 to 22,000 calls a month, supporting team members across a variety of issues, such as password resets and printing and network issues. They’re also available to Labcorp employees 24/7 via chat because, as he said, “You never know when a major system is going to have an interruption of service.”
Phil’s experiences in the Navy helped to ensure his success at Labcorp. When asked why military veterans fit in and contribute so well within Labcorp and specifically its IT department, Phil shared, “A lot of IT is very process-driven and as someone who has been in the military, I have a huge appreciation for process. There are best practices for doing things and they fit very well into a process-oriented organization like Labcorp.”
Phil grew up in Northeast Ohio and graduated from high school during the Vietnam War era. He shared that his draft number was high, but he wanted to serve his country so he enlisted in the Navy at age 18 and ended up making a career with his service, retiring as a lieutenant in 1998.
After Navy retirement, he was hired to work at Labcorp by a former Navy commanding officer. Today, Phil’s team helps to ensure that Labcorp team members are able to perform their work by quickly resolving any IT issues. He’s currently responsible for the performance of the Labcorp corporate IT service desk and the major incident management team.
The service desk takes approximately 20,000 to 22,000 calls a month, supporting team members across a variety of issues, such as password resets and printing and network issues. They’re also available to Labcorp employees 24/7 via chat because, as he said, “You never know when a major system is going to have an interruption of service.”
Phil’s experiences in the Navy helped to ensure his success at Labcorp. When asked why military veterans fit in and contribute so well within Labcorp and specifically its IT department, Phil shared, “A lot of IT is very process-driven and as someone who has been in the military, I have a huge appreciation for process. There are best practices for doing things and they fit very well into a process-oriented organization like Labcorp.”
Navy reservist finds a rewarding new career at Labcorp — Meet Duane.
While Phil is getting ready to say goodbye to the working world after successful careers in both the U.S. Navy and Labcorp, Duane, another IT employee, is approaching retirement from the U.S. Navy Reserve. Phil hired Duane in 2004, and Duane started his Labcorp career as a material control worker in the IT logistics center. He currently supports the Labcorp Patient Portal, helping patients if they have issues registering for the portal or finding their lab testing results.
Phil and Duane have a special bond as fellow Navy veterans.
“We have a lot in common in terms of our camaraderie and the desire to serve our country,” Phil said. “During time with Labcorp, Duane deployed twice to the Middle East to support our efforts in Afghanistan and Kuwait. It's just been a pleasure working with him over the last few years, and he continues to be a great employee who is near and dear to my heart.
Phil and Duane have a special bond as fellow Navy veterans.
“We have a lot in common in terms of our camaraderie and the desire to serve our country,” Phil said. “During time with Labcorp, Duane deployed twice to the Middle East to support our efforts in Afghanistan and Kuwait. It's just been a pleasure working with him over the last few years, and he continues to be a great employee who is near and dear to my heart.
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